Refund policy
Return and Refund Policy
At The Deal Room, we want you to be completely satisfied with your purchase. We offer a transparent, straightforward 30-day return policy, which means you have 30 days after receiving your item to request a return.
This website is owned and operated by Rustic Warehouse Norfolk Limited, and our return procedures fully comply with UK Consumer Contracts Regulations.
Eligibility Criteria for Returns
To be eligible for a return, your item must meet the following conditions:
To be eligible for a return, your item must meet the following conditions:
- It must be in the same pristine condition that you received it.
- It must be unworn, unused, with all original tags attached.
- It must be in its original, undamaged packaging.
- You must provide the order number or valid proof of purchase.
How to Start a Return
To initiate a return, please contact our customer support team directly at support@thedealroomuk.co.uk.
To initiate a return, please contact our customer support team directly at support@thedealroomuk.co.uk.
Important Return Instructions & Address:
Please do not send your purchase back to the manufacturer or the automated address listed on your shipping label. Once you notify our team, all authorized returns must be mailed securely to our official UK operational base:
Please do not send your purchase back to the manufacturer or the automated address listed on your shipping label. Once you notify our team, all authorized returns must be mailed securely to our official UK operational base:
The Deal Room Returns
73a Feltwell Road,
Southery, Downham Market,
Norfolk,
PE38 0NS,
United Kingdom
73a Feltwell Road,
Southery, Downham Market,
Norfolk,
PE38 0NS,
United Kingdom
Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
Customers are responsible for paying their own shipping costs for returning items, unless the item arrived damaged, defective, or incorrect. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Customers are responsible for paying their own shipping costs for returning items, unless the item arrived damaged, defective, or incorrect. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If the item is defective, damaged, or if you receive the wrong product, please contact us immediately at support@thedealroomuk.co.uk with your order number and a photo of the issue. We will evaluate the problem immediately and arrange a replacement or a full refund at no additional cost to you.
Please inspect your order as soon as it arrives. If the item is defective, damaged, or if you receive the wrong product, please contact us immediately at support@thedealroomuk.co.uk with your order number and a photo of the issue. We will evaluate the problem immediately and arrange a replacement or a full refund at no additional cost to you.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned due to hygiene and safety regulations:
Certain types of items cannot be returned due to hygiene and safety regulations:
- Perishable goods (such as food, flowers, or plants).
- Custom products (such as special orders or personalised items).
- Personal care goods (such as beauty products, cosmetics, or opened hygiene items).
- Hazardous materials, flammable liquids, or gases.
In compliance with UK consumer law, items bought on sale are fully eligible for returns and refunds under our standard 30-day policy. Gift cards remain non-refundable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you via email once we have received and inspected your returned item at our Norfolk warehouse base. We will let you know if your refund has been approved or rejected based on the condition of the item.
We will notify you via email once we have received and inspected your returned item at our Norfolk warehouse base. We will let you know if your refund has been approved or rejected based on the condition of the item.
If your return is approved, your refund will be processed automatically back to your original payment method within 5 to 7 business days. Please note that it can take a short additional window for your bank or credit card company to clear and post the refund to your account.